The Fine Print

Refund Policy

    Several factors influence a successful whale watching and wildlife excursion, while no one can guarantee weather or wildlife, we do take several measures to increase our odds of success, in fact our success rate has ranged between 90 and 100% during our last 13 seasons. These measures include capable vessels, sufficient time in the whale feeding areas, trip flexibility and our own scout boat. From St. Andrews these factors provide us an unmatched level of success, especially in the viewing of humpbacks. We realize the significant investment our guests make and the reason they do so. As earlier described our cruises are more than whale watching and include a variety of wildlife as well as several other points of interest. Our "Catamaran Style" cruises offer a choice of a 50% refund or next trip free on all excursions that are not successful in locating a whale or whales (seasonal). 

Reservation and Cancellation Policy

    Reservations are recommended for all departures. Reservations can be made at any time, but must be confirmed with a credit card number or cash deposit. The credit card number is used to hold the reservation, payment is not processed until the time of departure. Individuals may cancel their reservation up to two hours prior to the advertized departure time without penalty. Reservations not honored will be charged an amount equal to 50% of the total price to which the reservation would have been charged if honored.

Departure Delays and Cancellations

    All departures are subject to sea and weather conditions. We reserve the right to cancel and vary any intinerary in the interest of passenger safety and comfort. If weather or other unforseen circumstances result in a departure cancellation all prepaid tickets are provided a 100% refund.

Risk Management

    While all of our cruises are considered soft adventure with minimal potential for personal injury, passengers should be aware that sea conditions and vessel maneuvers can disrupt balance and lead to possible injury. Therefore, while onboard our vessels passengers if not seated should maintain a hand hold and ensure secure footing at all times. Due to the possible distances from port and the time needed to return, passengers with health conditions that may require immediate professional health care and/or are prone to motion sickness should not partake in this activity. Passengers should ensure they advise our office of any special needs or requirements during booking.

Things to Remember

• Warm clothing - dress in layers, no matter how warm it is in port you can be assured of a significant temperature drop on the open Bay. Please believe us, nothing can ruin an excursion more than lack of personal comfort.
• Camera and film and lots of it.
• A light lunch or snack.